google6b68fd714eed908e.html Knowing your Consumer Rights when it comes to Death
  • Dr Annetta Mallon

Knowing your Consumer Rights when it comes to Death

Updated: Sep 12, 2018

There has been a flurry of financial information doing the rounds of Australian news outlets in the last few days – see HERE and HERE from finder.com.au for details.


The average cost of a funeral now in Sydney is more than $8,000, a startling figure in light of how inexpensive a funeral and cremation can be if you know your consumer rights and plan in advance.

Of course, ‘planning’ refers to honest, open considerations of personal wishes and ideas, and open, honest conversations and a willingness to listen to the person whose End Of Life you are planning. The open-mindedness particularly pertains to Advance Health Care Directive (AHCD) planning.


This is one area of death, dying, and End Of life documentation for which I strongly recommend you engage a suitably-informed End Of Life Doula; as there are sometimes state-by-state variations it is always a sensible idea to double-check that the EOL Doula you wish to retain for this purpose is an expert in the state you live in. This is a consideration for people who live close to state/territory borders, or who may know someone who is a highly-skilled EOL Doula, but they practice in a different state.

I am a staunch advocate of transparency in costing, as well as in consumer rights – however the corporate funeral industry in Australia is quite resistant to having informed consumers as this means the profit margins will be lowered – see Ibisworld for further information. One of the locked figures is the profit margin, estimated by the 2017 Ibisworld Report at 1.2 billion AUD per annum and growing.


As a way of increasing death literacy and awareness in my area I am hosting an information evening: Plan Your End Of Life & Live Better! an official #D2KD event on August 8th with consumer education as the focus. Many events are being held around Australia throughout August, so have a look at the #D2KD site to see if there is one near you. Alternatively, if you prefer one-to-one interactions feel free to contact me to talk about your rights and choices at End Of Life – but remember I am based in NSW. For other Australian states, or to find an EOL Doula closer to your home, try The End Of Life Doula Directory.


Curious about your rights and consumer options? I specialise in information transfer and am extraordinarily good at explaining things from different perspectives so we can be sure you are fully informed and have all your questions answered.


Let’s talk.

#AdvancePlanning #death #Doula #End Of Life #EOL #communication #death #documents #facilitation #family #invitations #listening #opportunity #Pets #resources #talks #writing

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